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Get in touch with Sgùrr Tours

We're here to help! If you have any questions or concerns, please don't hesitate to reach out to us.

Our customer service hours are Monday-Sunday, 8am-8pm UK Time

  • Reach Us By Phone+44 1463 630110
  • Emailtours@sgurrtours.com
  • AddressStudio 002 Creative Academy, Stephens Street, Inverness, IV2 3JP

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Do You have WhatsApp or Telegram? We use either to send a live location of your vehicle when on route to pick you up on departure day.
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Frequently Asked Questions

Can I change the travel date?

We have you covered! Yes you can change your travel date so long as we have the availability we can change the date for you, however please give us at least 7 days notice to make the change so that we can advertise your previous date as available for other travellers.

Are you fully insured?

Sgùrr Tours has fully comprehensive passenger vehicle insurance to be able to carry passengers, we also have Public Liability Insurance, Indemnity Insurance and your driver guide also has a Disclosures Scotland check which anyone is welcome to ask to see, this check is a Police background check to allow the driver guide to work around children and older vulnerable folk if required.Our driver guide Gavin is also a retired armed protection police officer of 30 years service.

Are you COVID compliant?

Our vehicle is cleaned after every tour using cleaning products to kill any nasties which maybe laying about. Hand sanitiser and wipes are on board for passengers to use, masks are not required on board however we do ask that if you feel unwell or have any Covid type Symptoms not to travel and take a lateral flow test for your peace of mind, if you are clear and have proof that you are then you are more than welcome to travel.

Will other people join our tour?

The simple answer is’ no they will not’ This is a private tour for you, your friends and family which makes it even more special.

How will I contact my driver on the day of the tour and during the tour?

Prior to the tour starting usually a few days before we will give you a mobile number which uses WhatsApp and Telegram and also an email address, when the driver is on route they will send you a live location on WhatsApp or Telegram so that you can see where they are and know when they arrive and are outside to pick you up. We can also share a live tracking link that will last the whole tour so that you can share this with your friends and family back home so that they can see where you are having loads of fun.

What is included in the price of the tour?

The total price of your tour includes your tour guide, use of our luxury minivans, the fuel, tolls and parking charges and insurances. Complimentary bottled Scottish water, 2 bottles of Single Malt Whisky, a bottle of gin and snacks are provided for all guests.

Where do you pick up from?

We offer a door to door service and will pick you up from your accommodation within a 5 mile radius of Inverness, there will be a small extra charge if you are staying a little further out which we can confirm at the time of booking.

What vehicle do you use?

Our vehicle is a Mercedes Benz V Class Sport with Leather interior, dual zone air conditioning, privacy glass and loads of leg room, all third party drivers we use also have the same vehicle so you know you will always travel in style on one of our tours.

Are there bathrooms/toilets to use on tour?

Bathrooms/Toilets are pretty accessible on most tours, our Skye tour there are plenty of bathrooms we can stop at if you get caught short.

Who will be our tour guide?

For the most part Owner Ryan Mackenzie-Raymond will be your guide. At times our very friendly, enthusiastic and knowledgeable driver guide Gavin may be your guide both working out of Inverness, if you take a tour or transfer from Edinburgh you may get to meet the extremely knowledgeable driver guide Ray. Callum is our driver guide based in Glasgow. If you would like more information about Ryan, Gavin, Ray of Callum then please head over to the About Us page where you can read all about your driver guides.

Cancellations

If in the event that you need to cancel your tour less than 14 days and more than 7 days prior to departure you will get a 50% refund of the 80% If cancelled between 7 days and 3 days prior to departure you will get a 20% refund of the 80%If you cancel 3 days or less before departure then sadly there will be no refund.You can however change your booking to a different day if our schedule allows it and if we have availability on that particular day, again we also ask you to give us at least 2 weeks or more notice to move your booking if possible.If there is no availability again sadly you will not receive a full refund, however we will always try our utmost to accommodate you as best we can to suit both parties or find an alternative solution for you. If for any reason we Sgùrr Tours have to cancel your tour we will offer you an alternative tour or tour date, if neither can be arranged we will offer you a full 100% refund.Please see our Cancellation and Refund Policy, link is within the footer of this page and throughout the website.

Do I need to pay a deposit?

At the time of booking you are required to pay a 20% deposit which will secure your booking. Balance will be due 4 weeks prior to departure date, If you book less than 4 weeks before departure you will need to pay 100% of the tour which includes the 20% deposit. Please see our Cancellation and Refund Policy, link is within the footer of this page and throughout the website.

Do we stop for a lunch break?

We do stop for a lunch break which is usually around 1 Hour or thereabouts depending on how busy the eating establishment is upon arrival, there is no huge rush as this is your day, just bare in mind that some tours are long days and there is a lot of ground to cover.

How long are the tours?

Our tours vary in length with the longest being around 11/12 hours the shortest being around 6/8 hours.

What language are the tours conducted in?

The tour is conducted in English however you will hear some Gaelic on route and if you are interested you can learn some Gaelic with Ryan and he will give you some basics to take away with you 🙂

Can children come on the tour?

Yes of course! However the child must be over the age of 3 at the time of departure as this is for Insurance purposes. We can also provide car seats for children or you are welcome to bring your own. Our vehicles offer ISO Fix connectors for compatible child seats. Please note that children under 135cm or 12 years old (whichever is first) must be in a car seat according to UK law. We wouldn’t to get a fine now would we 🙂

How many can come on a tour?

Our Mercedes Benz V Class can fit up to 7 people comfortably with plenty of leg room to stretch out for the taller folk. If we are doing a transfer tour for you with more than 4 passengers it is difficult to fit everyone in plus large suitcases, so we advise to have a second vehicle for comfort purposes which can be arranged for you when booking.